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Warranty and Return Policy

Warranty

All electrical goods (including fridges, washing machines, dryers and other electrical items) come with a 6 month warranty from the date of purchase. In the unlikely event of an item failing within 6 months of purchase, please let us know by e-mail at service@ik2.com.au. Our friendly staff will be happy to collect the faulty item from your location in Melbourne and:

Deliver a replacement item of your choosing from our website up to equivalent value, OR
Provide a refund on the purchase price.

Evidence of purchase, such as a copy of an order confirmation email, may be required. If you cannot locate the order confirmation e-mail - that's ok. Just include your name, mobile number and address in your e-mail to us and we'll see if we can locate the order on our system.

Returns

IK2 takes exceptional care to ensure all items listed for sale on our website are accurately described and photographed. In the unlikely event of any issues or concerns following the purchase of an item, we encourage customers to immediately contact us via service@ik2.com.au to arrange for the return of the item and a refund. Evidence of purchase, such as a copy of an order confirmation email, may be required.

IK2 is bound by consumer rights and legislation as it applies in the State of Victoria.

Damage in Transit or Errors

Any stock item which appears damaged on arrival can be refused. Our driver will return the item to our warehouse and arrange a refund for the purchase value of the item.

Icon	Condition	Description
	Brand new	Item is brand new. It is fresh out of the packaging ready for delivery to you. Brand new items have never been used before. They come fully assembled and can be delivered at our very competitive delivery prices. With our brand new items you can avoid walking through the maze at a store to find the item you're after, having to load it into your car, get it home, and then (in the case of furniture items) figure out the instructions for getting it assembled. We take care of all that for you!
	Excellent	Item is in excellent used condition with very few, if any, signs of prior use.
	Very Good	Item is in very good used condition with only minor signs of prior use. (Items in very good condition may have a few small feint scratches or tiny chips). See item photos for details.
	Good	Item is in good working order but has signs of wear from prior use . (Items in good condition may have scratches or chips.) See item photos for details.
	Fair	Item is in working order, but has considerable signs of wear from prior use . (Items in fair condition may have major dints, missing veneer, clearly visible bumps in surfaces.) See item photos for details.
	Poor	Item is broken. See item photos for details.